Training Formats and Training Areas - Pinnacle Institute of Commerce and Business

At Pinnacle Institute of Commerce and Business, we are committed to providing our trainees with cutting-edge, and industry tested, practical skills crucial to running vibrant modern businesses. Instead of focusing on the short-term, we keep our eyes on each trainee’s career continum. The value we add to our partners’ pull of skilled workforce capital is how we measure our success.

Designed in collaboration with a prominent corporate training developer, our curriculum is sure to challenge and inspire our trainees. Each of the hundred plus training modules in our repertoire, are targeted at building practical value adding skills that increase the contribution of our trainees to their employer. Critical skills development, problem-solving, and hands-on learning are the hallmarks of our training programs. We are also committed to working with HR and talent development professionals in partner organizations to further customize our trainings to better fit the specific talent development objectives they have. Below is a list of the alternative training delivery formats available at PICB at the moment.

On Demand Training Catagories

Administrative Skills

Supply Chain Management Training

This short-term training course provides an introduction to the fundamentals of supply chain management. Participants will learn about the key concepts, processes, and tools involved in managing the flow of goods and services from suppliers to customers. The course will also cover the different levels of supply chain management, the five stages of supply chain management, and the three flows of supply chain management.

Course Objectives

Upon completion of this course, participants will be able to:

Define supply chain management and explain its importance
Identify the key terms and processes involved in supply chain management
Understand the different levels and stages of supply chain management
Apply the principles of supply chain management to real-world situations

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Why supply chain management?
Key terms (I)
Key terms (II)
Three levels of supply chain management
Five stages of supply chain management
The flows of supply chain management
Inventory management
Supply chain groups
Tracking and monitoring
Supply chain event management
Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and exercises. Participants will have the opportunity to learn from and interact with experienced supply chain professionals.

Target Audience

This course is designed for anyone who wants to learn more about supply chain management, including:

Business professionals who want to improve their understanding of supply chain management
Students who are considering a career in supply chain management
Individuals who are responsible for managing any aspect of a supply chain

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of the fundamentals of supply chain management
The ability to apply the principles of supply chain management to real-world situations
A network of experienced supply chain professionals

Conclusion

This short-term training course is an ideal way to learn about the fundamentals of supply chain management. Participants will gain the knowledge and skills they need to improve their supply chain operations and achieve their business goals.

Social Media Usage at the Workplace

This short-term training course provides participants with the knowledge and skills they need to use social media effectively at the workplace. Participants will learn about the benefits and pitfalls of social media, how to create a social media policy, and how to use social media to engage with customers, build brand awareness, and improve their business operations.

Course Objectives

Upon completion of this course, participants will be able to:

Define social media and explain its benefits and pitfalls for businesses
Create a social media policy that aligns with their business goals
Use social media to engage with customers, build brand awareness, and improve their business operations
Follow best practices for social media usage at the workplace

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
What is social media?
Defining your social media policy (I)
Defining your social media policy (II)
Creating a living document
Keeping an eye on security
Rules to follow when posting (I)
Rules to follow when posting (II)
Benefits of social media
Pitfalls of social media
Listen to your customers
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about how to use social media effectively at the workplace, including:

Business owners and managers
Marketing and sales professionals
Customer service representatives
Public relations professionals
Anyone who is responsible for managing a company’s social media accounts

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of the benefits and pitfalls of social media for businesses
The ability to create a social media policy that aligns with their business goals
The knowledge and skills they need to use social media to engage with customers, build brand awareness, and improve their business operations
Best practices for social media usage at the workplace

Conclusion

This short-term training course is an ideal way to learn about how to use social media effectively at the workplace. Participants will gain the knowledge and skills they need to protect their company’s reputation and achieve their business goals.

Workplace Accountability

This short-term training course provides participants with the knowledge and skills they need to create and maintain an accountable workplace. Participants will learn what accountability is, why it is important, and how to build and maintain ownership. They will also learn about the role of leadership in accountability, the power of goal-setting, and how to use feedback and delegation effectively.

Course Objectives

Upon completion of this course, participants will be able to:

Define accountability and explain its importance in the workplace
Identify the key components of an accountable workplace
Apply the principles of accountability to their own work and team
Use feedback and delegation effectively to promote accountability
Overcome common barriers to accountability

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
What is accountability?
Creating an accountable workplace
The C’s of accountability
Building ownership
Accountability in leadership
The power of goal-setting
Feedback as a tool
Effective delegation
Barriers to accountability
The benefits of accountability
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about workplace accountability, including:

Managers
Team leaders
Employees at all levels
Human resources professionals
Anyone who wants to create a more accountable workplace

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of workplace accountability
The knowledge and skills they need to create and maintain an accountable workplace
The ability to use feedback and delegation effectively to promote accountability
Strategies for overcoming common barriers to accountability
An appreciation for the benefits of accountability, including improved performance, trust, and employee engagement

Conclusion

This short-term training course is an ideal way to learn about workplace accountability and how to create a more accountable workplace. Participants will gain the knowledge and skills they need to improve their own performance, build stronger teams, and achieve their business goals.

Archive and Record Management

This short-term training course provides participants with the knowledge and skills they need to manage archives and records effectively. Participants will learn about the different types of archives and records, how to classify and organize them, and how to maintain them in both paper and electronic formats. They will also learn about the importance of appraisal and how to develop a records management program.

Course Objectives

Upon completion of this course, participants will be able to:

Define archives and records and explain their importance
Classify and organize archives and records
Maintain archives and records in both paper and electronic formats
Develop a records management program
Apply the principles of appraisal to archives and records

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Understanding records
Management of records
Context (I)
Context (II)
Classification
Paper-based systems
Electronic records
Hybrid systems
Appraisals and systems
Record maintenance
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about archive and record management, including:

Archivists and records managers
Librarians
Museum curators
Business professionals
Government employees
Anyone who is responsible for managing archives and records

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of archive and record management
The knowledge and skills they need to classify and organize archives and records
The ability to maintain archives and records in both paper and electronic formats
An understanding of the principles of appraisal
The ability to develop a records management program

Conclusion

This short-term training course is an ideal way to learn about archive and record management and how to manage archives and records effectively. Participants will gain the knowledge and skills they need to protect their organization’s valuable information and ensure its long-term preservation.

Career Development

Women in Leadership
This short-term training course provides participants with the knowledge and skills they need to become more effective leaders. Participants will learn about the importance of female voices in leadership, the challenges that women face in the workplace, and how to overcome those challenges. They will also learn about different leadership styles and how to develop their own unique leadership brand.

Course Objectives

Upon completion of this course, participants will be able to:

Define and explain the importance of women’s leadership

Identify and address gender-based barriers in the workplace

Develop their confidence and leadership skills

Create a personal leadership brand

Manage their time and priorities effectively

Empower others and create an inclusive workplace

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started

Leading with purpose

The value of women’s leadership

Gender-based barriers

Addressing bias against women

Gaining confidence to lead

Creating organizational change

Leadership networking

Developing a leadership style

Managing time and priorities

Empowering others

Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and exercises. Participants will have the opportunity to learn from and interact with experienced female leaders.

Target Audience

This course is designed for any woman who wants to develop her leadership skills and advance her career. It is also ideal for women who are already in leadership positions and want to learn more about how to be more effective leaders.

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of women’s leadership and the challenges and opportunities that women face in the workplace

The knowledge and skills they need to overcome gender-based barriers and achieve their leadership goals

A personalized leadership brand and a plan for developing their leadership skills

Strategies for managing their time and priorities effectively

The ability to empower others and create an inclusive workplace

Conclusion

This short-term training course is an ideal way for women to develop their leadership skills and advance their careers. Participants will gain the knowledge and skills they need to overcome challenges, achieve their goals, and make a difference in their organizations and communities.

Interpersonal Communication Skills
This short-term training course provides participants with the knowledge and skills they need to communicate effectively in a variety of interpersonal settings. Participants will learn about verbal and non-verbal communication skills, how to make small talk and build relationships, how to move a conversation along, how to remember names, how to influence others, how to share their opinions effectively, and how to negotiate. They will also learn how to make a powerful impact on others in a variety of situations.

Course Objectives

Upon completion of this course, participants will be able to:

Identify and use effective verbal and non-verbal communication skills

Make small talk and build relationships effectively

Move a conversation along and ask clarifying questions

Remember names and introduce themselves confidently

Influence others and build consensus

Share their opinions effectively and disagree constructively

Negotiate effectively

Make a powerful impact on others in a variety of situations

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started

Verbal communication skills

Non-verbal communication skills

Making small talk and moving beyond

Moving the conversation along

Remembering names

Influencing skills

Bringing people to your side

Sharing your opinion

Negotiation basics

Making an impact

Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and exercises. Participants will have the opportunity to learn from and interact with experienced communication trainers.

Target Audience

This course is designed for anyone who wants to improve their interpersonal communication skills. It is ideal for professionals, students, and anyone else who wants to learn how to communicate more effectively in their personal and professional life.

Course Benefits

Upon completion of this course, participants will benefit from the following:

Improved verbal and non-verbal communication skills

The ability to make small talk and build relationships effectively

The ability to move a conversation along and ask clarifying questions

The ability to remember names and introduce themselves confidently

The ability to influence others and build consensus

The ability to share their opinions effectively and disagree constructively

The ability to negotiate effectively

The ability to make a powerful impact on others in a variety of situations

Conclusion

This short-term training course is an ideal way to improve your interpersonal communication skills and become a more effective communicator in all areas of your life.

Project Management
This short-term training course provides participants with the knowledge and skills they need to manage projects effectively. Participants will learn about the fundamentals of project management, including project value delivery, project management values, project management principles, and project performance domains. They will also learn about the tailoring process, models, methods, and artifacts.Course Objectives

Upon completion of this course, participants will be able to:

Define project management and explain its value

Identify the key elements of project value delivery

Apply project management principles and values to their work

Understand the different project performance domains and how to assess them

Conduct the tailoring process to select the right project management tools and techniques

Choose and use appropriate models, methods, and artifacts to support their projects

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started

Introduction to project management

Value delivery

Project management values

Project management principles (I)

Project management principles (II)

Project management principles (III)

Project performance domains (I)

Project performance domains (II)

The tailoring process

Models, methods, and artifacts

Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and exercises. Participants will have the opportunity to learn from and interact with experienced project managers.

Target Audience

This course is designed for anyone who wants to learn more about project management, including:

Project managers

Team members on projects

Project sponsors

Senior executives

Anyone who wants to develop their project management skills

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of the fundamentals of project management

The ability to apply project management principles and values to their work

The ability to manage project performance effectively

The skills to tailor project management tools and techniques to their specific needs

The ability to choose and use appropriate models, methods, and artifacts to support their projects

Conclusion

This short-term training course is an ideal way to learn about project management and develop the skills you need to manage projects effectively.

Negotiation Skills
This short-term training course provides participants with the knowledge and skills they need to negotiate effectively in a variety of settings. Participants will learn about the different types of negotiations, the three phases of negotiation, and the skills needed to be a successful negotiator. They will also learn how to prepare for a negotiation, lay the groundwork for a successful negotiation, and handle difficult issues. Additionally, participants will learn how to negotiate outside the boardroom and on behalf of someone else.

Course Objectives

Upon completion of this course, participants will be able to:

Define negotiation and explain its importance

Identify the different types of negotiations

Understand the three phases of negotiation

Apply negotiation skills and strategies to their work and personal lives

Prepare for a negotiation effectively

Lay the groundwork for a successful negotiation

Handle difficult issues during a negotiation

Negotiate outside the boardroom

Negotiate on behalf of someone else

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started

Understanding negotiation

Getting prepared

Laying the groundwork

Phase one — exchanging information

Phase two — bargaining

About mutual gain

Phase three — closing

Dealing with difficult issues

Negotiating outside the boardroom

Negotiating on behalf of someone else

Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and exercises. Participants will have the opportunity to learn from and interact with experienced negotiators.

Target Audience

This course is designed for anyone who wants to learn more about negotiation skills, including:

Sales professionals

Business owners

HR professionals

Managers

Team members

Anyone who wants to improve their negotiation skills

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of the negotiation process

The knowledge and skills needed to negotiate effectively in a variety of settings

The ability to prepare for a negotiation and lay the groundwork for success

The ability to handle difficult issues during a negotiation

The ability to negotiate outside the boardroom and on behalf of someone else

Conclusion

This short-term training course is an ideal way to learn about negotiation skills and improve your ability to negotiate effectively in all areas of your life.

Human Resources

Crisis Management

This short-term training course provides participants with the knowledge and skills they need to manage crises effectively in the workplace. Participants will learn about the different types of crises, the myths surrounding workplace violence, the stages of escalation, concerning behaviors, domestic violence indicators, and triggers of workplace violence. They will also learn about conflict dangers, response strategies, and prevention strategies.Course Objectives

Upon completion of this course, participants will be able to:

Define crisis and identify the different types of crises
Understand the myths surrounding workplace violence
Explain the stages of escalation
Identify concerning behaviors and domestic violence indicators
Understand the triggers of workplace violence
Identify conflict dangers
Develop response strategies and prevention strategies

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Crisis
Workplace violence
Myths
Escalation
Concerning behaviors
Domestic violence indicators
Triggers of workplace violence
Conflict dangers
Response
Strategies
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about crisis management, including:

Managers
Supervisors
HR professionals
Security personnel
Anyone who wants to improve their ability to manage crises effectively in the workplace

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of crisis management
The knowledge and skills they need to manage crises effectively in the workplace
The ability to identify and respond to concerning behaviors and early warning signs of violence
The ability to develop and implement crisis management plans and procedures

Conclusion

This short-term training course is an ideal way to learn about crisis management and improve your ability to protect your employees and your organization in the event of a crisis.

Contract Management

This short-term training course provides participants with the knowledge and skills they need to manage contracts effectively. Participants will learn about the different types of contracts, the elements of a contract, the risks of poor contract management, and the legal and ethical aspects of contract management. They will also learn how to develop a contract, negotiate a contract, assess contract performance, build relationships with contract stakeholders, amend contracts, conduct contract audits, and renew contracts.Course Objectives

Upon completion of this course, participants will be able to:

Define contract management and explain its importance
Identify the different types of contracts
Understand the elements of a contract
Assess the risks of poor contract management
Apply the legal and ethical principles of contract management
Develop a contract
Negotiate a contract effectively
Assess contract performance
Build relationships with contract stakeholders
Amend contracts
Conduct contract audits
Renew contracts

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Defining contract management
Legal and ethical contract management
Contract management requests
How to create a contract
Contract negotiations
Assess performance
Relationships
Amending contracts
Conducting audits
Renewing contracts
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about contract management, including:

Contract managers
Procurement professionals
Sales professionals
Business owners
Anyone who wants to improve their ability to manage contracts effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of contract management
The knowledge and skills they need to manage contracts effectively in all areas of business
The ability to identify and mitigate contract risks
The ability to develop and negotiate strong contracts
The ability to monitor and assess contract performance
The ability to build and maintain positive relationships with contract stakeholders

Conclusion

This short-term training course is an ideal way to learn about contract management and improve your ability to manage contracts effectively.

Talent Management

This short-term training course provides participants with the knowledge and skills they need to manage talent effectively. Participants will learn about the definition of talent, the importance of talent management, the key elements of a winning talent management strategy, and the different aspects of talent management, including performance management, talent reviews, succession planning, employee engagement, competency assessments, coaching, training and development, employee retention, and more.Course Objectives

Upon completion of this course, participants will be able to:

Define talent and explain the importance of talent management
Develop and implement a winning talent management strategy
Conduct performance reviews and talent calibrations
Develop and implement succession and career plans
Increase employee engagement
Conduct competency assessments
Coach, train, and develop employees
Retain top talent

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Defining talent
Understanding talent management
Performance management
Talent reviews
Succession and career planning
Engagement
Competency assessments
Coaching, training, and development
Dos and don’ts
Employee retention
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about talent management, including:

HR professionals
Managers
Supervisors
Business owners
Anyone who wants to improve their ability to manage talent effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of talent management
The knowledge and skills they need to manage talent effectively in all areas of business
The ability to develop and implement a winning talent management strategy
The ability to attract, retain, and develop top talent
The ability to create a high-performing workforce

Conclusion

This short-term training course is an ideal way to learn about talent management and improve your ability to manage talent effectively.

Personal Development

No Content

Sales and Marketing

Event Planning and Organizing

This short-term training course provides participants with the knowledge and skills they need to plan and execute events effectively. Participants will learn about the different types of events, how to brainstorm and develop event ideas, how to choose the right entertainment, how to manage support staff and technical staff, how to work with vendors, how to finalize the event plan, how to handle administrative tasks, how to get organized, and how to conduct post-event activities.Course Objectives

Upon completion of this course, participants will be able to:

Identify the different types of events
Brainstorm and develop event ideas
Choose the right entertainment
Manage support staff and technical staff
Work with vendors
Finalize the event plan
Handle administrative tasks
Get organized for the event
Conduct post-event activities

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Types of events
Brainstorming
Types of entertainment
Support staff
Technical staff
Vendors
Finalize the plan
Administrative tasks
Get organized
Post-event activities
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about event planning, including:

Event planners
Meeting planners
Conference coordinators
Wedding planners
Party planners
Anyone who wants to improve their ability to plan and execute events effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of event planning
The knowledge and skills they need to plan and execute events effectively
The ability to develop and implement a winning event planning strategy
The ability to manage all aspects of event planning, from budgeting and marketing to vendor management and logistics
The ability to create and deliver memorable events that meet the needs of their clients and guests

Conclusion

This short-term training course is an ideal way to learn about event planning and improve your ability to plan and execute events effectively.

Marketing

This short-term training course provides participants with the knowledge and skills they need to market their products or services effectively. Participants will learn about SWOT analysis, marketing research, real-time marketing, brand management, social media marketing, SEO basics, website characteristics, capturing leads, and campaign characteristics.Course Objectives

Upon completion of this course, participants will be able to:

Conduct a SWOT analysis to identify their strengths, weaknesses, opportunities, and threats
Conduct marketing research to understand their target audience and develop effective marketing campaigns
Use real-time marketing to engage with their target audience and respond to current events
Develop and manage a strong brand
Use social media to market their products or services effectively
Optimize their website for search engines
Create and manage effective marketing campaigns

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
SWOT analysis in marketing
Marketing research
Real-time marketing
Brand management
Social media (I)
Social media (II)
SEO basics
Website characteristics
Capturing leads
Campaign characteristics
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about marketing, including:

Business owners
Marketing professionals
Entrepreneurs
Salespeople
Anyone who wants to improve their ability to market their products or services effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of marketing
The knowledge and skills they need to market their products or services effectively
The ability to develop and implement winning marketing campaigns
The ability to reach their target audience and generate leads
The ability to build a strong brand and increase brand awareness

Conclusion

This short-term training course is an ideal way to learn about marketing and improve your ability to market your products or services effectively.

Multi-Level Marketing (MLM)

This short-term training program provides participants with the knowledge and skills they need to build a successful MLM business. Participants will learn about the basics of MLM, how to build a contact list, how to recruit new agents, how to train MLM agents, how to provide sponsorship and mentorship, how to provide marketing presentation training, how to provide social media training, how to provide training in recruitment, and how to provide ethics training.Course Objectives

Upon completion of this course, participants will be able to:

Explain the basics of MLM
Build a contact list for MLM prospecting
Recruit new MLM agents
Train MLM agents on marketing, sales, and recruitment
Provide sponsorship and mentorship to new MLM agents
Provide training on how to give effective marketing presentations
Provide training on how to use social media for MLM marketing
Provide training on how to recruit MLM agents effectively
Provide training on MLM ethics

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
How does MLM work?
Building a contact list
Recruiting new agents (I)
Recruiting new agents (II)
Training MLM agents
Sponsorship/mentorship
Provide marketing presentation training
Provide social media training
Provide training in recruitment
Provide ethics training
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about MLM and how to build a successful MLM business, including:

MLM business owners
MLM agents
Anyone who wants to start an MLM business
Anyone who wants to improve their ability to build a successful MLM business

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of MLM
The knowledge and skills they need to build a successful MLM business
The ability to recruit and train MLM agents effectively
The ability to provide sponsorship and mentorship to new MLM agents
The ability to use social media and other marketing strategies to promote their MLM business
The ability to conduct their MLM business in an ethical and professional manner

Conclusion

This short-term training program is an ideal way to learn about MLM and improve your ability to build a successful MLM business.

Training for Trade Show Staff

This short-term training program provides participants with the knowledge and skills they need to be successful trade show staff members. Participants will learn about pre-show preparation, booth characteristics and setup, how to perform during the show, how to qualify visitors, how to engage the right people, the rules of engagement, and how to follow up after the show.Course Objectives

Upon completion of this course, participants will be able to:

Prepare effectively for a trade show
Set up an attractive and functional booth
Engage effectively with trade show attendees
Qualify leads
Follow up with leads after the show
Contribute to the success of a trade show

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Pre-show preparation
Booth characteristics and setup (I)
Booth characteristics and setup (II)
During the show (I)
During the show (II)
Qualifying visitors
Engaging the right people
The rules of engagement (I)
The rules of engagement (II)
After the show
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about trade show staffing, including:

Trade show staff members
Event planners
Marketing professionals
Business owners
Anyone who wants to improve their ability to be successful trade show staff members

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of trade show staffing
The knowledge and skills they need to be successful trade show staff members
The ability to prepare effectively for a trade show
The ability to set up an attractive and functional booth
The ability to engage effectively with trade show attendees
The ability to qualify leads
The ability to follow up with leads after the show
The ability to contribute to the success of a trade show

Conclusion

This short-term training program is an ideal way to learn about trade show staffing and improve your ability to be a successful trade show staff member.

Supervisors and Managers

Management Development

This short-term training course provides participants with the knowledge and skills they need to develop and manage a team of managers effectively. Participants will learn about the importance of management development, how to create a management track, how to define and build competencies, how to provide tools and support to new managers, how to identify strong candidates early, how to clearly define the management track, and how to empower new managers.Course Objectives

Upon completion of this course, participants will be able to:

Explain the importance of management development
Create a management track
Define and build competencies
Provide tools and support to new managers
Identify strong candidates early
Clearly define the management track
Empower new managers
Provide growth opportunities for managers

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Managers are made, not born
Create a management track
Define and build competencies
Managers learn by being managed well
Provide tools
Provide support
Identify strong candidates early
Clearly define the management track
Empower new managers
Provide growth opportunities
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about management development, including:

HR professionals
Business owners
Managers
Supervisors
Team leaders
Anyone who wants to improve their ability to develop and manage a team of managers effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of management development
The knowledge and skills they need to develop and manage a team of managers effectively
The ability to create a management track
The ability to define and build competencies
The ability to provide tools and support to new managers
The ability to identify strong candidates early
The ability to clearly define the management track
The ability to empower new managers
The ability to provide growth opportunities for managers

Conclusion

This short-term training course is an ideal way to learn about management development and improve your ability to develop and manage a team of managers effectively.

Knowledge Management

This short-term training course provides participants with a comprehensive overview of knowledge management. Participants will learn about the definition and history of knowledge management, the different types of knowledge, the knowledge management life cycle, the new knowledge management paradigm, knowledge management models, building a knowledge management rationale, customizing knowledge management definitions, implementing knowledge management in an organization, tips for success, and advanced topics in knowledge management.Course Objectives

Upon completion of this course, participants will be able to:

Define knowledge management
Explain the different types of knowledge
Describe the knowledge management life cycle
Discuss the new knowledge management paradigm
Identify different knowledge management models
Build a knowledge management rationale
Customize knowledge management definitions
Implement knowledge management in an organization
Apply tips for success in knowledge management
Understand advanced topics in knowledge management

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Understanding knowledge management
Dos and don'ts
The knowledge management life cycle
The new knowledge management paradigm
Knowledge management models
Building a knowledge management rationale
Customizing knowledge management definitions
Implementing knowledge management in your organization
Tips for success
Advanced topics
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about knowledge management, including:

Knowledge managers
Business professionals
IT professionals
Educators
Students
Anyone who wants to improve their ability to manage knowledge effectively

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of knowledge management
The knowledge and skills they need to implement knowledge management in their organization
The ability to identify and develop knowledge management best practices
The ability to create and manage a knowledge repository
The ability to share knowledge effectively with others
The ability to improve decision-making and problem-solving
The ability to increase organizational effectiveness and efficiency

Conclusion

This short-term training course is an ideal way to learn about knowledge management and improve your ability to manage knowledge effectively.

New Supervisor Training

This short-term training course provides participants with the knowledge and skills they need to be effective supervisors. Participants will learn about setting expectations and goals, assigning work, delegating tasks, providing feedback, managing their time, resolving conflict, and managing special situations. The course also includes a survival guide for new supervisors.

Course Objectives

Upon completion of this course, participants will be able to:

Set clear and effective expectations for their team members
Help team members set SMART goals
Assign work effectively and delegate tasks appropriately
Provide constructive feedback to team members
Manage their time effectively
Resolve conflict effectively
Manage special situations such as being promoted from within the team, leading a brand new team, or taking on an established team
Apply the survival guide for new supervisors

Course Content

The course is divided into eleven modules, which cover the following topics:

Getting started
Setting expectations
Setting goals
Assigning work
Degrees of delegation
Implementing delegation
Providing feedback
Managing your time
Resolving conflict
Tips for special situations
A survival guide for the new supervisor
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about supervision, including:

New supervisors
Experienced supervisors who want to refresh their skills
Individuals who aspire to become supervisors

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of supervision
The knowledge and skills they need to be effective supervisors
The ability to set expectations and goals effectively
The ability to assign work and delegate tasks appropriately
The ability to provide constructive feedback to team members
The ability to manage their time effectively
The ability to resolve conflict effectively
The ability to manage special situations
The skills to be a successful new supervisor

Conclusion

This short-term training course is an ideal way to learn about supervision and improve your ability to be an effective supervisor.

Leadership Development

This short-term training course provides participants with a comprehensive understanding of leadership and the skills they need to become effective leaders. Participants will learn about the evolution of leadership, situational leadership, personal leadership inventory, modeling the way, inspiring a shared vision, challenging the process, enabling others to act, encouraging the heart, basic influencing skills, and setting goals.

Course Objectives

Upon completion of this course, participants will be able to:

Define leadership and explain the characteristics of a leader
Apply the principles of situational leadership
Conduct a personal leadership inventory and create an action plan
Model the way and be an inspirational role model
Inspire a shared vision and communicate it effectively
Challenge the process and develop innovative solutions
Enable others to act and create a culture of mutual respect and trust
Encourage the heart and celebrate accomplishments
Apply basic influencing skills to create an impact
Set SMART goals and create a long-term plan

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
The evolution of leadership
Situational leadership
A personal inventory
Modeling the way
Inspiring a shared vision
Challenging the process
Enabling others to act
Encouraging the heart
Basic influencing skills
Setting goals
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to develop their leadership skills, including:

Aspiring leaders
New leaders
Experienced leaders who want to refresh their skills
Individuals who want to improve their ability to influence and motivate others

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of leadership
The knowledge and skills they need to become effective leaders
The ability to apply situational leadership principles
The ability to lead by example and inspire others
The ability to create a shared vision and communicate it effectively
The ability to challenge the status quo and drive innovation
The ability to empower others and create a culture of trust
The ability to motivate and inspire others
The ability to set goals and achieve objectives

Conclusion

This short-term training course is an ideal way to develop your leadership skills and improve your ability to lead others to success.

Workplace Essentials

Business Ethics in the Workplace

This short-term training course provides participants with a comprehensive understanding of business ethics and the skills they need to make ethical decisions in the workplace. Participants will learn about the definition of business ethics, the benefits of managing ethics in the workplace, ethical obligations, employer/employee rights, business and social responsibilities, ethical decisions, whistle-blowing, managerial ethics, unethical behavior, ethics in business, and ethical safeguards.

Course Objectives

Upon completion of this course, participants will be able to:

Define business ethics and explain its importance
Identify the benefits of managing ethics in the workplace
Understand ethical obligations
Discuss employer/employee rights
Explain business and social responsibilities
Make ethical decisions
Recognize and report unethical behavior
Apply ethical principles in business
Develop and implement ethical safeguards

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
What is ethics?
Implementing ethics in the workplace
Employer/employee rights
Business & social responsibilities
Ethical decisions
Whistle blowing
Managerial ethics
Unethical behavior
Ethics in business (I)
Ethics in business (II)
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about business ethics, including:

Business professionals
Managers
Supervisors
Employees
Anyone who wants to improve their ability to make ethical decisions in the workplace

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of business ethics
The knowledge and skills they need to make ethical decisions in the workplace
The ability to identify and report unethical behavior
The ability to apply ethical principles in business
The ability to develop and implement ethical safeguards
A more positive and productive work environment

Conclusion

This short-term training course is an ideal way to learn about business ethics and improve your ability to make ethical decisions in the workplace.

Business Ethics in the Workplace

Course Objectives

Upon completion of this course, participants will be able to:

Define business ethics and explain its importance
Identify the benefits of managing ethics in the workplace
Understand ethical obligations
Discuss employer/employee rights
Explain business and social responsibilities
Make ethical decisions
Recognize and report unethical behavior
Apply ethical principles in business
Develop and implement ethical safeguards

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
What is ethics?
Implementing ethics in the workplace
Employer/employee rights
Business & social responsibilities
Ethical decisions
Whistle blowing
Managerial ethics
Unethical behavior
Ethics in business (I)
Ethics in business (II)
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about business ethics, including:

Business professionals
Managers
Supervisors
Employees
Anyone who wants to improve their ability to make ethical decisions in the workplace

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of business ethics
The knowledge and skills they need to make ethical decisions in the workplace
The ability to identify and report unethical behavior
The ability to apply ethical principles in business
The ability to develop and implement ethical safeguards
A more positive and productive work environment

Conclusion

This short-term training course is an ideal way to learn about business ethics and improve your ability to make ethical decisions in the workplace.

Conflict Resolution

This short-term training course provides participants with the knowledge and skills they need to effectively resolve conflict in the workplace. Participants will learn about the definition of conflict, conflict resolution, the conflict resolution process, conflict resolution styles, creating an effective atmosphere, creating a mutual understanding, focusing on individual and shared needs, getting to the root cause, generating options, building a solution, the short version of the process, and additional tools.

Course Objectives

Upon completion of this course, participants will be able to:

Define conflict and conflict resolution
Explain the conflict resolution process
Identify different conflict resolution styles
Create an effective atmosphere for conflict resolution
Create a mutual understanding between parties involved in conflict
Focus on individual and shared needs in conflict resolution
Get to the root cause of conflict
Generate options for conflict resolution
Build a solution to conflict
Apply the short version of the conflict resolution process
Use additional tools for conflict resolution

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
An introduction to conflict resolution
Conflict resolution styles with the Thomas-Kilmann Instrument
Creating an effective atmosphere
Creating a mutual understanding
Focusing on individual and shared needs
Getting to the root cause
Generating options
Building a solution
The short version of the process
Additional tools
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about conflict resolution, including:

Managers
Supervisors
Employees
Team members
Individuals who want to improve their ability to resolve conflict in the workplace and in their personal lives

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of conflict and conflict resolution
The knowledge and skills they need to effectively resolve conflict in the workplace
The ability to identify and understand different conflict resolution styles
The ability to create an effective atmosphere for conflict resolution
The ability to create a mutual understanding between parties involved in conflict
The ability to focus on individual and shared needs in conflict resolution
The ability to get to the root cause of conflict
The ability to generate options for conflict resolution
The ability to build a solution to conflict
The ability to apply the short version of the conflict resolution process
The ability to use additional tools for conflict resolution
A more productive and harmonious work environment
Improved relationships with colleagues, clients, and customers
Reduced stress and anxiety

Conclusion

This short-term training course is an ideal way to learn about conflict resolution and improve your ability to effectively resolve conflict in the workplace and in your personal life.

Customer Service Mastery

This short-term training course provides participants with the knowledge and skills they need to provide exceptional customer service. Participants will learn about the definition of customer service, customer service providers, establishing their attitude, identifying and addressing customer needs, generating return business, in-person customer service, giving customer service over the phone, providing electronic customer service, recovering difficult customers, understanding when to escalate, ten things you can do to wow customers every time, and lessons learned.

Course Objectives

Upon completion of this course, participants will be able to:

Define customer service and explain its importance
Identify and address customer needs effectively
Generate return business
Provide excellent customer service in person, over the phone, and electronically
Recover difficult customers
Understand when to escalate customer service issues
Implement ten strategies to wow customers every time

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Who we are and what we do
Establishing your attitude
Identifying and addressing customer needs
Generating return business
In-person customer service
Giving customer service over the phone
Providing electronic customer service
Recovering difficult customers
Understanding when to escalate
Ten things you can do to wow customers every time
Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and role-playing exercises. Participants will have the opportunity to learn from and interact with experienced customer service professionals.

Target Audience

This course is designed for anyone who wants to improve their customer service skills, including:

Customer service representatives
Call center agents
Retail employees
Hospitality professionals
Entrepreneurs
Anyone who interacts with customers on a regular basis

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of customer service
The knowledge and skills they need to provide exceptional customer service
The ability to identify and address customer needs effectively
The ability to generate return business
The ability to provide excellent customer service in person, over the phone, and electronically
The ability to recover difficult customers
The ability to implement ten strategies to wow customers every time
Increased customer satisfaction
Improved job performance
Increased sales and revenue

Conclusion

This short-term training course is an ideal way to learn about customer service and improve your ability to provide exceptional customer service in any industry.

I hope this synopsis is helpful. Please let me know if you have any other questions.

Cyber Security Awareness

This short-term training course provides participants with a comprehensive understanding of cyber security and the skills they need to protect themselves from cyber threats. Participants will learn about the definition of cyberspace, cyber security, the importance of cyber security, hackers, types of malware, cyber security breaches, types of cyber-attacks, prevention tips, mobile protection, social network security, prevention software, critical cyber threats, defense against hackers, and lessons learned.

Course Objectives

Upon completion of this course, participants will be able to:

Define cyber security and explain its importance
Identify different types of malware
Recognize and avoid cyber security breaches
Understand different types of cyber attacks
Implement prevention tips to protect themselves from cyber threats
Protect their mobile devices from cyber attacks
Secure their social media accounts
Utilize prevention software to protect their computers
Identify and understand critical cyber threats
Implement defense strategies against hackers

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
Cyber security fundamentals
Types of malware
Cyber security breaches
Types of cyber attacks
Prevention tips
Mobile protection
Social network security
Prevention software
Critical cyber threats
Defense against hackers
Wrapping up

Teaching Methods

The course will be taught using a variety of methods, including lectures, discussions, case studies, and hands-on exercises. Participants will have the opportunity to learn from and interact with experienced cyber security professionals.

Target Audience

This course is designed for anyone who wants to learn more about cyber security, including:

Individuals who use computers and mobile devices
Small business owners
Employees of large organizations
Students
Anyone who is concerned about protecting their personal information and data

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of cyber security
The knowledge and skills they need to protect themselves from cyber threats
The ability to identify and avoid cyber security breaches
The ability to protect their mobile devices, social media accounts, and computers from cyber attacks
An increased awareness of critical cyber threats
The ability to implement defense strategies against hackers
Improved online safety and security

Conclusion

This short-term training course is an ideal way to learn about cyber security and improve your ability to protect yourself from cyber threats in today's digital world.

Building a Workplace Culture of Positive Corporate Behavior

This short-term training course provides participants with a comprehensive understanding of corporate behavior and the skills they need to design and implement a workplace culture of positive corporate behavior. Participants will learn about the definition of behavior, psychology, sociology, anthropology, the benefits of corporate behavior, the most common categories of corporate behavior, managerial structure, company values and ethics, employee accountability, workplace incidents, designing and implementing a positive corporate behavior program, corporate team behavior, and auditing corporate behavior.

Course Objectives

Upon completion of this course, participants will be able to:

Define corporate behavior and explain its importance
Identify the benefits of corporate behavior
Understand the most common categories of corporate behavior
Design and implement a workplace culture of positive corporate behavior
Foster corporate team behavior
Audit corporate behavior

Course Content

The course is divided into twelve modules, which cover the following topics:

Getting started
The science of behavior
Benefits of corporate behavior
Most common categories of corporate behavior
Managerial structure
Company values and ethics
Employee accountability
Workplace incidents
Designing and implementing a positive corporate behavior program
Corporate team behavior
Auditing corporate behavior
Wrapping up

Teaching Methods

Target Audience

This course is designed for anyone who wants to learn more about corporate behavior, including:

Business professionals
Managers
Supervisors
Employees
Anyone who wants to improve the culture of their workplace

Course Benefits

Upon completion of this course, participants will benefit from the following:

A comprehensive understanding of corporate behavior
The knowledge and skills they need to design and implement a workplace culture of positive corporate behavior
The ability to identify and address workplace incidents
The ability to foster corporate team behavior
The ability to audit corporate behavior
A more positive and productive work environment
Improved employee morale and engagement
Reduced turnover and absenteeism
Increased productivity and profitability

Conclusion

This short-term training course is an ideal way to learn about corporate behavior and improve your ability to create a positive and productive workplace culture.

Pinnacle Bi-Annual Signature conferences:

Pinnacle Ethiopia will have two bi-annual multi-topic signature conferences to be held in early October and Mach of each calendar year. Loaded with key-note speakers and presenters with national and international acumen, in the fields of business, academia, governance, these conferences are designed to bring business leaders, thinkers and decision makers and promote engagement with members of the Ethiopian business community. Open to anyone interested, these are forums of interest for those with interest in keeping up with emerging issues and macro perspectives on topics relevant to today’s businesses and markets.

Raising Leadership and Board Room Excellence:

Raising Leadership and Board Room Excellence:
Managed and designed in collaboration with BlueSky Global Alliance of Minneapolis, Minnesota, this program intends to afford executives and board members from the Ethiopian banking and finance sector the opportunity to learn from and exchange experiences with their counterparts in various US businesses executives and leaders. To learn more about this opportunity please reach out to at our info line or in person.